Get in Touch

Keeping Your Account Safe

Support will never ask for your password, the full 16-digit number on your card, or any one-time code that was sent to your phone. If someone requests those details, they are not from the platform. The team can verify your identity using your registered username and the last four digits of your card alone. Sharing a full card number or a login code over a public chat puts your funds at risk. The platform has no need for that information to help you – it only needs what is already in your account profile. When in doubt, do not type it.

Expected Reply Times

Live chat connects you to an agent within a minute or two during most hours. If the lobby is busy, you might see a short queue – the chat window will show your place in line. Once connected, replies are nearly instant. The contact form is reviewed within a few hours on weekdays and by the next morning on weekends. You will receive a reply via the email address you provide on the form, so double-check that it is correct before you hit send.

Before You Open a Chat

To skip the back-and-forth of 'what was your username again?', have your account username, the rough time of the transaction, and the payment method you used – be it a bank transfer, Touch 'n Go, or GrabPay. This lets the agent check your details on the first message. Without these three pieces, the agent has to ask for them, then wait for your reply, and that doubles the time before you get an answer. A few seconds of preparation upfront can turn a five-minute wait into a one-minute fix.

Ways to Reach Support

The quickest route is the green chat button that sits at the bottom-right corner of every lobby page. Clicking it opens a floating window where you can type immediately – ideal for anything that needs a fast answer, like a stuck deposit or a login error. For matters that benefit from a paper trail, such as a disputed withdrawal or a change of personal details, use the contact form found under the 'Help' tab. Every submission is logged and you will receive a confirmation copy, so nothing gets lost.

Languages & Hours

Live chat is answered in English and Bahasa Malaysia around the clock. Whether you message at 3 a.m. or during a public holiday, a real person who speaks your language will pick up the chat. The contact form is read in English and Bahasa Malaysia too, but replies may take a little longer outside midday hours because it is checked by a smaller team. Expect a response within the same working day if you submit before late evening.

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